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02/10/11 Digital Government , Research

A holistic view for Public e-Services diffusion and impact: Introducing project T.A.I.P.S.

One of my first posts on the Regional Innovation Policies blog was about “traditional” public e-services – as opposed to Government 2.0 new applications – and their still slow diffusion in many countries in Europe and in the world. My point there was that low take-up of public e-services, which is considered by some the main reason of the digital government failure, was probably simply due to a shortage of… public e-services.

While most critics of EU e-government policy point only to the lack of interest of households and enterprises in expensive and unsustainable digital public services, I think we should also consider that today a significant number of public agencies, especially in the lagging regions of the world – fail to deliver their most useful basic public services on line. Considering e-government services, though most of them were pushed by national governments in the first years of the new millennium and are already available on the web with an acceptable level of sophistication (see for example the list of CapGemini twenty basic public services in latest benchmarking report), the situation is very different at the local level, where small agencies are struggling to provide services with less money and face complex coordination issues with scarce skills.

Moreover, if we zoom out and consider advanced services from other recently-developed domains of digital government such as e-health, e-procurement, e-education, infomobility, “smart” cities, etc, the supply-related issues are manifest.

In other words, measuring the progress of digital government requires a holistic view to include the wide spectrum of public e-services in different policy domains (health, transportation, education, etc.) and the different aspects of service provision (not just e-readiness or web interactivity, but also multi-channel availability and take-up).

Providing this view is the main goal of TAIPS (Technology Adoption and Innovation In Public Services), a research project carried out by the Department of Economics, Society and Politics (DESP), University of Urbino (Italy) and funded by the European Investment Bank (EIB), which aims at exploring the determinants and impact of public e-services diffusion from the point of view of the Economics of Innovation. The project is lead by Professor Antonello Zanfei, an industrial economist whose interests range from innovation diffusion to industrial dynamics and economics of multinational enterprises.

A few weeks ago the first outputs were released. One paper is entitled What do we know from the literature on public e-services? and provides quantitative evidence that ICT research, as it happens in policy making, still considers the various policy domains as separate silos. The next step of TAIPS will be to unify those views. A benchmarking the progress of Italian regions with a joint, e-services pilot methodology is under way. This exercise is to be eventually extended to selected EU Countries.

Plus, TAIPS staff is organizing an International Conference in Urbino, Italy on April 19-20, 2012. Here you can download the outline. The deadline for abstract submission is pretty soon (on Wednesday, October 5), but will probably be extended a little bit. The conference will be interesting since many invited speakers – leading scholars in the field of Economics of Innovation and Information Technology – have already confirmed their participation. I will report again on this in the next few weeks, so please stay tuned!

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26/09/11 Open Policy #

Open Budget and Open Data on Public Policies

Open budget and open data on public funding are two fundamental aspects of transparency and accountability. Here two indexes are compared: the Open Budget Index by the International Budget Partnership and the index based on the 8 principles of Open Government Data that measures the transparency of the lists of beneficiaries of European Regional Policy

Transparency of public budgets and public policy are key elements to get an effective and accountable government. Access to information on the use of public money is crucial to ensure an effective participation, and to generate trust, credibility of public choices – even in hard times – and the effectiveness of the interventions.
It’s interesting to compare two composite indicators on openness and transparency of public funding in Europe:

  • the Open Budget index (OBI), released by the International Budget Partnership (IBP) every year, analyzes budget transparency in 94 countries all around the world (here is the full report 2010). The index is composed by two pillars (“Availability of Budget Documents” and “Executive’s Budget Proposal”) and 92 qualitative variables that are aggregated by using a simple mean. The data are collected through a questionnaire by a network of independent organizations.
  • droppedImage (1)the index of transparency of EU Regional Policy (Structural Funds) that I put forward in this paper published in the last issue of the European Journal of ePractice. It measures the openness and transparency of the data on the beneficiaries of the European funds that all regions and member states acting as Managing Authority of the policy must publish on the web. The evaluation is based on the Eight principles of Open Government Data.

While the Structural Funds transparency index is calculated for all Europe, the OBI index is available for only 14 European countries, which include almost all main member states.

The first thing to note is that there is no correlation between the two indicators, at all. The best-performing countries in one index are the worst-performing countries in the other. France is maybe an exception, with very good results in open budget and a quite good score in Structural Funds transparency (mainly due to a centralized platform that provides information about all beneficiaries of regional programmes across the country).
This non-correlation can be explained by taking into consideration the different phenomena that the two indicators aim to describe. OBI methodology mainly focuses on quantity and detail of information disclosed, while the index on transparency of EU policy mainly considers the quality and the format of the data.

Secondly, at least two groups of countries seem to emerge. A first group (in green) is located at the top left of the graph and includes UK, France and Sweden. All the other countries (in red) show lower values of OBI index and quite similar values of the Structural Funds indicator, with the exception of Czech Republic and Slovakia that got very high scores.
While the green group has a pretty long tradition of being open and accountable, the very good performances of the newcomers Eastern Europe countries are probably due to the positive role that the European Commission is playing in that region to push transparency of the programmes funded by EU policies.

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19/09/11 Civic Technology

Open Data to the next level: WHY and HOW to involve the private sector

The attention of civil society and policy makers is now turning to uncharted lands: open data from the private sector can be mashed-up with governmental data to create new apps and services. The Open Data portal created by Enel – a leading Italian power company – is a step in the right direction

While the open data movement is spreading within public sector – with very interesting initiatives both at local and international level – the attention of civil society and policy makers has turned to an uncharted land, that is the open data from the private sector. The need to involve businesses in the open data movement emerged quite clearly at the first European Digital Agenda Assembly, held in Brussels on 16-17 June 2011. In particular, the European Commission aims at stimulating more private participation in the open data initiatives, and is considering specific actions to promote the re-use of big datasets held by large private sector organizations.

Professor Nigel Shadbolt, a member of the UK Government’s Public Sector Transparency Board, outlines the benefits of an open data strategy in an article published in Think Quarterly. “Open data offers the prospect of instant connectivity between partners, as in open supply chains, where businesses source from places they might never have considered or even suspected could be a source. Open data can reduce integration costs, improve transparency and harness the innovation of others. If you release your data then others will develop applications that make best use of it – providing new services that benefit you directly, like all of those free travel apps that the travel companies didn’t have to write, but which nevertheless drive people onto the transportation network”.

Following the example of other companies such as SimpleGEO from the US, Enel – Italy’s largest power company and a key player in the European market – is now opening up a first set of datasets. The company, which originally launched an open data portal on 23 August under Creative Commons BY NC ND license disallowing commercial re-use, earlier today changed the license to a CC BY, merely requiring re-users to mention Enel as the source of data. Datasets include economic and financial information about the company and “sustainability data”, which comprise data on generation, distribution and sale of electricity and gas.

Raffaele Cirullo, head of New Media unit at Enel, reports on Enel strategies to the Spaghetti Open Data (SOD) mailing list. As a first step, an initiative entitled Enel Sharing was launched in 2008 to harness the power of social media to promote the brand amongst stakeholders and disseminate the cultural initiatives of the company. Then the unit focused on emerging innovations in the field of new media as a way to introduce a new culture of sharing within the group. Open data is of course one of the most interesting paradigm shifts, with major marketing impact within the private sector. These are the main goals of Enel Open Data initiative:

  1. improve the market by fostering competition
  2. increase transparency by increasing participation
  3. favor technological innovation by encouraging the development and spreading of new applications, mash-ups and data visualization systems.

Personally, I very much share the opinion of Lorenzo Benussi – researcher at NEXA Center for Internet & Society of Politecnico di Torino – who jumped in the discussion with a message to the SOD mailing list on the eventual advantages of the diffusion of the open data model in the private sector. First, open financial data on corporate accounting may lead to a more effective control of global markets. Secondly, information on businesses assets, processes and activities is of great interest to the public and can be mashed-up with governmental data on the matter. Some examples: information about natural resources provided by the oil industry, power and communication grids, ships logistics, etc.

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